top of page

Troubleshooter

Hand learners a broken system and have them diagnose the fault.

Best for: diagnostics, technical support, repair.

Build Fault Diagnosis Practice Without Coding

Technical training teaches the repair and skips the diagnosis. Learners memorize the fix for a fault nobody told them how to identify, which is the half of the job that actually takes judgment.

Troubleshooter hands them the symptoms and makes them find the cause. You define the fault, the clues, and the dead ends, then export a single HTML file you embed in Articulate Rise, Storyline, Captivate, Canvas, Moodle, or any LMS that accepts HTML.

Use it for equipment repair, IT support, and field service training, where the expensive mistake is confidently fixing the wrong thing.

WHY IT WORKS

Troubleshooter gives learners a broken system and has them find the fault.

Across 53 studies, working on a problem before being taught the concept led to better learning than instruction first. Sinha and Kapur (2021).

Build Fault Diagnosis Practice Without Coding

How To Use the Generators


Each tool in the eLearningDesign.org ecosystem follows a streamlined, three-step workflow designed to keep you focused on instructional strategy while we handle the technical execution.

  1. Input Your Content: Open the Content tab to add your specific learning prompts, interactive options, and coaching feedback. This is where you build the logic and instructional heart of your activity.

  2. Customize Your Design: Switch to the Design tab to align the tool with your course aesthetic. You can manually adjust colors, typography, and layout structures to ensure a seamless visual fit.

  3. Generate and Embed: Go to the Generate tab to finalize your tool. Click "Copy Embed Code" for your authoring tool's HTML block, or "Download as HTML" for local hosting and offline use.

Common Use Cases


  • Equipment Maintenance: Present a failure and let technicians work from symptom to cause.

  • IT Help Desk: Train support staff to isolate a problem before escalating it.

  • Field Service: Rehearse diagnosis on faults too rare or costly to stage in person.

Technical Specifications


  • Visual Interface for Code: Define the fault, symptoms, and dead ends while the generator handles the diagnostic branching.

  • Fixed-Frame Optimization: Built to hold its layout inside iframes and web objects in Rise 360 and Storyline.

  • WCAG Friendly: Includes keyboard navigation support so the activity stays accessible.

  • Brand-Consistent Palette: Fully customizable colors and fonts so the tool matches any corporate, educational, or organizational identity.

bottom of page